Time Delivery Specifications
As a family-owned flower shop, we understand the necessity of getting ordered items out in a timely manner for your special occasions. We always do our best to accommodate any time specifications noted in any order placed. You may note any time requirements needed in the "special instructions" section of your online order. If you are placing the order over the phone, you must make sure the customer service representative is aware of any time constraints.
Even though we do our best to accommodate delivery times requests, we cannot guarantee certain delivery times. If there is an issue that your order must be delivered by a certain time, you may call us at 480-639-3333 and we will tell you if it is possible or not. Please be aware that there may be circumstances out of our control that will not allow us to meet a delivery time request. However, not delivering by a requested time is no allowance for cancellation of an order. Also, we are generally unable to accommodate certain delivery times during the weeks of major floral holidays (i.e. Valentine's Day, Mother's Day, Thanksgiving, Christmas, etc.). We are also unable to make any changes to any order after it is en route for delivery. Please be aware of these details before you place your order.
We are a family-owned and operated flower shop located in Glendale, Arizona. We service areas of Northern Phoenix and surrounding cities. Placing an order through our online portal is not a guarantee of delivery acceptance. We will notify you if your delivery location is out of our delivery area. Should this happen, a refund will be issued back to your card immediately and funds will return to your bank in 3-5 business days. If you are unsure if we cover the requested area, please call us at 480-639-3333 and we will be happy to help.
All orders placed through our online portal for same-day delivery must be completed by 1 pm to assure we can complete the order. If there is any issue accommodating your same-day delivery request, we may call you at the customer number provided to ask for a date change. If a date change is not possible and you wish to cancel the order, we will issue you a refund and funds will return to your bank account in 3-5 business days.
We do not make any certain delivery time guarantees for orders placed for same-day delivery. If you are ordering for an event (such as a funeral) that must arrive by a certain time, you must call the shop at 480-639-3333 to inquire if it is possible before you place your online order. All funeral orders must be placed at least 4 hours before the start of the service.
Sunday and Holiday Deliveries
Please check the requested delivery date with our normal working hours. Delivery services may often not be available on Sundays or on some holidays. We will make every effort to accommodate all delivery date requests, but please note that items requested to be delivered on a Sunday or holiday may be delivered on the day before or the day after the requested delivery date. If there is an event that is outside of our normal delivering hours that you need for us to deliver to, please call us to ask if any accommodations can be made.
We are open on Mother's Day (always a Sunday) and maintain extended hours during Valentine's Day Week, and Mother's Day Week. We are closed during the following six national holidays: New Year's Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, and Christmas and Valentine’s Day periods During the busy floral weeks of Christmas and Valentine's Day we advise customers to place orders early to receive the best possible selection and service. We do our best to accommodate same-day delivery requests during these busy times, however, we cannot guarantee every last minute order due to sheer volumes. We strongly recommend that customers place orders two days prior to each major holiday.